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Terms & Conditions


NOTICE

PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE AND/OR PLACING AN ORDER WITH Funeral Printshop YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEB-SITE. Funeral Printshop, RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.


 

LIMITATION OF LIABILITY

In no event shall Funeral Printshop, Corporate Print Solutions Inc. or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Funeral Printshop, has been advised of possibility of the damage, arising out of or in connection with the use or performance of the site or of failure to provide services that you order from Funeral Printshop, or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Funeral Printshop, be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the site or its content.

 

HOURS OF OPERATION

Monday - Friday

9:00 AM to 5:30 PM EST Monday - Friday.

 

TURNAROUNDS

Next Business Day turnaround: Most jobs in by midnight of the same business day will be ready to ship the next day by 5:30 PM, problem jobs or jobs that require proofs won’t be considered as next business day. In addition, large orders may require additional processing time. If your order can not be shipped next business day we will contact you immediately.

Note that it is most jobs that are available next business day, we do not guarantee that your job will go out next business day. Various other factors such as equipment failures, technical difficulties, large production days, or anything else outlined under the “ORDER SHIPPING AND DELIVERY” section of this document may impede on our turnaround time.

 

RETURNS / REFUNDS

Since all orders are unique to the customer, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.

Customer must notify Funeral Printshop, within 2 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. In order to receive replacement Customer must return 100% of the received product within 15 days (on their own expense) from the time when the ordered product delivery was taken.

We will only take products back if there are defects or if specifications are not met as long as they are specifications that we have agreed to do on the products.

A photograph of the problem may be required for documentation purposes and/or for proper assessment of the problem.

If your package arrives damaged, we suggest reporting the damage to your UPS driver. Make sure to take photos of the damage to the package as well as the damage to the product. If we are not given proper documentation to file a claim (photos of the product AND package), the claim and reorder will be the customer’s responsibility and we cannot guarantee that you will be reimbursed for your reprint by UPS.

We cannot guarantee any warranty on damage after the product has been installed.

We reserve the right to flag your account or charge your account for the reprint if the product is not returned.

This is for the sake of honesty and quality control. Funeral Printshop will not assume that a product is printed incorrectly based solely on a customer’s word and quality control needs to examine the product in person to determine the cause of the print error. This is to increase our quality and to best serve our customers.

 

CUSTOMER CONTENT

You understand that all information, data, text, photographs, graphics, messages or other materials (“Content”) are the sole responsibility of the person from which such Content originated. This means that you, and not Funeral Printshop, are entirely responsible for all Content that you use from Funeral Printshop Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail/extortion; (iii) any matter advocating or urging the violation of liberties granted to living beings by their creator; (iv) any defamatory remarks directed any individual person; or (v) any content that infringes the intellectual property rights or other proprietary rights of Funeral Printshop, or any third party does not control posted by Customers and does not guarantee the accuracy, integrity or quality of the Content Under no circumstances will Funeral Printshop, be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable. Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.

You acknowledge that Funeral Printshop, does not pre-screen Content, but that Funeral Printshop, and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Funeral Printshop, may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Funeral Printshop, its users and the public.

In addition, Funeral Printshop, does not ask for verification of the products or services you are requesting in regard to your official affiliation with the organization you are claiming to represent. We will process your order, however Funeral Printshop, will not be held liable for any and everything that happens in regards to fraudulent use of products purchased.

 

GOVERNING LAW

Funeral Printshop is based in Glenolden, Pennsylvania and all transactions take place on Funeral Printshop. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Glenolden, Pennsylvania. You agree to submit to the jurisdiction of the city of Glenolden, the county of Delaware, the state of Pennsylvania and the United States of America, their courts and agree that venue in these courts is proper in any such legal action or proceeding.

 

INDEMNITY

You agree that you shall indemnify and defend Funeral Printshop / Corporate Print Solutions Inc. and all parties from whom Funeral Printshop, has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products.

 

ORDER APPROVAL

Customer is fully responsible for final proof and layout approval prior to the printing process.

 

Funeral Printshop is NOT LIABLE for errors in a final product caused by any of the following reasons:

    Misspelling
    Graphics
    Grammar
    Damage Fonts
    Punctuation
    Transparency

 

We DO NOT make any changes on customer files. Minimum charge for typesetting and design is $45.00.

 

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All images should be provided in RGB format. Files should be created with the proper RGB color profile on a properly calibrated computer screen for best color results. Funeral Printshop is not responsible for any color shift that occurs in color space conversions.

All artwork, designs and images must be provided in minimum of 300 DPI and RGB color mode. The file formats for pictures we accept are JPG, PDF, PNG, TIF, and EPS. Funeral Printshop, is not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

Funeral Printshop will do everything in their power to make sure the prints come out as good as they can.

 

ORDER CANCELLATION

Funeral Printshop will be happy to help you cancel your order prior to printing. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.

Orders may not be cancelled or refunded once they have been Plated or any process thereafter. Absolutely no refunds will be issued once an order has been plated or any process thereafter, including but not limited to Printing, Coating, and / or Finishing. Once the order has been placed successfully, no refunds are issued for the logo and/or Graphic design services. Funeral Printshop is not responsible for any duplicated orders that are placed on our web site due to the customer mistake.

 

RUSH PROCESSING

Rush processing may be available upon request. Additional fees may apply to a rush processing job. The fees and the ability to produce a rush job will depend on numerous things, including: setup time; the time of day you are placing the order; the size or the order, and the other orders we are producing that day.

 

ORDER SHIPPING AND DELIVERY

Funeral Printshop, will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Funeral Printshop, be liable for any consequential or damages resulting from any delay in shipment or delivery.

All Funeral Printshop, customers agree not to hold Funeral Printshop, liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Funeral Printshop, direct control. Funeral Printshop, shipment and delivery dates are calculated based upon estimates provided by our suppliers.

Funeral Printshop, will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical difficulty will not be the grounds for order cancellation or a refund.

Funeral Printshop, will not be held liable for any and all “Acts of God” which may impede on our ability to process and ship your order. Acts of God includes anything that is out of human control or prevention. This includes, but is not limited to, flooding, earthquakes, impromptu end of life for Funeral Printshop management, epidemics, plagues, tornados, hurricanes, rapid climate shift, fire, lightning strikes, or a change in the earth’s gravitational pull.

In addition, Funeral Printshop will not be held responsible for any and all “Acts of Society” which may impede on our ability to process and ship your order. Acts of Society includes anything that is created by other humans that is beyond our control (of both the labor and management) and will hinder our work process. This includes, but is not limited to, acts of war, foreign invasion, acts of terrorism, heinous criminal acts (such as arson or murder), sabotage on our equipment, computers, or vehicles, bio terrorism/anthrax, labor strikes, management lockouts, being denied physical entrance to our work place by any means (a riot, mob, motor vehicle has crashed into our building, the building is surrounded by a blockade, etc.), or any changes in the local, state, federal, or global political spectrum and all legislative, executive, or judicial law enacted by these bodies that may affect our work.

Funeral Printshop, can only use its own shipping account and will not use customer provided account numbers for any couriers. Orders must be shipped at whole quantities and may not be split up.

 

PAYMENT AND PROCESSING


Funeral Printshop will not process any order until we have received payment for it that means that your credit card is charged when you place your order with us, not when it ships. Please understand if there are any other charges we will contact you to charge your card again either over the phone or online. We do NOT keep your credit information on hand for any reason, once it is charged it goes through our credit card processor. We keep the last 4 digits only so that you can reference the credit card you used to make your purchase.

 

SHIPPING ERRORS & LOST PACKAGES


Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. Funeral Printshop, is not responsible for 3rd party shipping errors, omissions or damaged shipments.

 

CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Funeral Printshop, will reship the package with corrected address and charge an additional shipping fee for the shipment.

 

TECHNICAL DIFFICULTIES

In the event of technical difficulties pertaining to Funeral Printshop, we cannot be held liable for any technical difficulties that are the result of error on part of the hosting company, the upstream provider or the end user. For example, issues or mistakes with the hosting account can be faulted to HostMonster.com, Inc. of Orem, Utah. Data center issues including any power outages or hardware failures can be faulted to Integra Telecom, Inc. of Salt Lake City, Utah (www.integratelecom.com). End user issues including operating system faults, virus or spyware problems, and browser incompatibilities are not the responsibility or problem of Funeral Printshop. We recommend that you keep all of your software and virus definitions up to date to successfully avoid any issues.

 

REFUSAL OF SERVICE

We reserve the right to refuse service without disclosing a reason.

 

These terms of service were last modified on February 19, 2019.